Book online

Even though restrictions have eased, we continue to monitor our capacity to ensure social distancing measures can be practiced out of respect to all of our guests. Therefore, please make your booking online, where possible.

Please do not visit us if you are sick

We respectfully request that you do not visit us if you have any symptoms of Covid-19. If you get symptoms when you are on site then please take extra care & swiftly speak to a member of staff who will ensure you and your party get home safely.

Wash your hands | Enhanced hygiene

We all know the importance of washing our hands to stop the spread of the virus so we request that this is conducted by all members of your party before arrival and during your visit regularly at one of our many hand wash facilities.

Health & Safety vetted

Prior to reopening we have undertaken a multitude of assessments with our qualified H&S consultant and have implemented many new measures for the benefit of everyone’s safety.

Staff Policy

Our staff have completed additional training and will be practising enhanced social distancing whilst at work. All staff will be temperature checked daily and under no circumstances be at work if they display Covid-19 related symptoms.

Staff Training

All staff have received additional training to ensure we meet the guidance set out by the UK Government to help stop the spread of Coronavirus.

Regular sanitisation

We have put in place more rigorous cleaning throughout the day for all of our facilities.

Handwash stations

We have many hand wash facilities throughout the venue and we encourage you to wash your hands regularly.

On arrival – car parking

Please wait for any other visitors to move from their vehicle before you exit your own.

On arrival – entry

Please practice good social distancing etiquette whilst queuing to enter the attraction. Capacity will be limited to maintain social distancing. Space will be allocated on a first come first served basis.

Supervision

We require an enhanced level of supervision of all children by a responsible adult, ensuring social distancing & stringent personal hygiene at all times.

Hygiene measures

We have installed safety screens for added protection for our visitors and staff.

Payments

Payments Please use your bank cards contactless feature whenever you can.

Site signage

Visitors will notice our distinct signage relating to all of our Health and Safety responsibilities, please ensure these requests are followed at all times.

Wash your hands regularly

Please ensure you regularly wash your hands for at least 20 seconds at one of our many hand wash facilities.

Hand Sanitising

Customers must wash their hands before using the attractions and apply hand sanitiser. Hand sanitiser stations are located at each attraction.

Social distancing

Please continue to practice good social distancing etiquette during your visit. Capacity will be limited to allow for social distancing, you may have to queue to use the facilities and during busy periods.

Attractions & Shows

Visitors will be asked to maintain a safe distance apart from other guests when using any of the attractions. Please follow the signs displayed relating to the specific attraction.

Food and Drink

Instructions for ordering and collection of food and beverages will be clearly signed.

Eating - Seating arrangements

We have organised our tables so that social distancing from other visitors can be maintained.

Re-entry

If you leave the venue at any time you will be required to re-enter via the entrance queue to maintain social distance from other guests.

Good hygiene

We respectfully request that everyone on site practises a high standard of hygiene when coughing or sneezing and washes their hands on a regular basis.

After your visit

We’re happy to hear from you

If you have any recommendations or concerns please do not hesitate to get in touch.

Track & Trace

We have a legal obligation to provide the contact information of all persons on site to the UK governments Track & Trace team if requested.